ASQ Knowledge Center Malcolm Baldrige National Quality Award What is the ISO 9000 Standards Series ?
$ ISO 9001:2008 for Small and Medium-Sized Businesses Webcast
⇒ here.swf 27'50" (FCUL) (←.arf)
(...) $ An Introduction to the PDCA Cycle Webcast, Part 1
What is Lean ?
Root Cause Analysis
What is Root Cause Analysis ?
Risk Management The Basics of Risk Management.swf $ Critical elements for major improvements.pdf
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$ Beyond the basics
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(Glossary) "Audit"
Benchmarking Ford Team Uses Six Sigma to Reduce Costs While Improving
Environmental Impact.pdf Using Quality Tools for Product Development.pdf (QP) Use Check Sheets To Identify The Causes of Downtime
Check
Sheet ◊ The Seven
Basic Quality Tools Webcast: Control charts
⇒ here.swf 30'03"
(←.arf)
(QP) $ A dose of DMAIC
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$ Using Cost of Quality to Improve Business Results.pdf
(=).
Also for "Pareto Chart". $ Ship Servicers Use Quick Kaizen to Shorten Long Turnaround.pdf
(=) $ Continuous Improvement Journey.pdf
(=) Pareto chart.
See "Using Cost of Quality..." $ Lean Six Sigma Warehouse Design.pdf
(=) $ Improved Writing Skills.pdf
(=) Scatter plot.
Tree Diagram:
$ Environmental Cleanup.pdf
(=)1. ISO standards support World Tourism Day
3. J. P. Russell, "Game of chance", Quality Progress, August 2012, pp 52–54 (or download issue.pdf).
10. Kirsten Parks and Timothy Connor, "The way to engage", Quality Progress, April 2011, pp 20–27 (or download issue.pdf).
